FAQs

Q. What Payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay for secure, smooth checkout

Q. Can I change or cancel my order?

Sure! If your order hasn't popped up yet, reach out to us ASAP at support@peturaliving.com

Q. Do you ship internationally?

Yes! We ship across the U.S. and are now expanding to more countries soon, including Europe. Stay tuned!

Q. How long does delivery take?

Most US orders arrive within 7-15 business days.

Q. How much does shipping cost

Standard shipping is free for orders above $150. Rates for smaller orders are calculated at checkout based on your location.

Q. How do I choose the right size for my pet?

Each product page includes a size guide. Still unsure? Drop a message, we'll help you pick the perfect fit

Q. Are your products safe and vet- approved?

Absolutely. All pet wellness products are non-toxic, cruelty free, and sourced from trusted suppliers

Q. Are your wellness products organic or natural?

Yes! We prioritize plant-based, cruelty-free items with focus on holistic wellbeing

Q. Can I use pet-wellness product on myself?

Nope. We love our pets, but what's made for them stays for them. Always follow product instructions.

Q. How does Petura Living give back?

A portion of every order goes to JOA Foundation, supporting underserved children and people with disabilities.

Q. Can I choose which cause my order supports?

At this time, we work with JOAF as our primary partner.

Q. What if I'm not happy with my purchase?

We want you (and your pet) to be thrilled! If something's off, contact us within 14 days for a refund or exchange

Q. Do you cover return shipping?

It depends on the reason for return. If it's a mistake on our part, we've got you covered.

Reach out to us anytime at support@peturaliving.com